Last updated: 18/02/2026
This Refund & Returns Policy applies to purchases made from www.only-cbd.co.uk.
This Website is operated by:
Jammsy Limited trading as OnlyCBD
Registered Office:
17 St Peter’s Close
Bognor Regis
England
PO21 5QA
Company Number: 16733732
Email: hello@only-spores.co.uk
1. Overview
We want you to feel confident when purchasing from OnlyCBD. If you are not satisfied with your purchase, you may return eligible products in accordance with this policy.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
2. 30-Day Satisfaction Guarantee
We offer a 30-Day Satisfaction Guarantee on eligible products purchased directly from our Website.
If you are not satisfied with your product, you may request a return within 30 days of receiving your order, subject to the conditions below.
To qualify:
- The product must have been purchased directly from www.only-cbd.co.uk
- The request must be made within 30 calendar days of delivery
- Proof of purchase must be provided
- The product must be returned in accordance with the conditions set out below
We reserve the right to refuse refunds where products have been excessively used, tampered with, or damaged beyond reasonable inspection.
3. Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving a reason.
To exercise this right, you must notify us at:
You must return the goods within 14 days of notifying us of cancellation.
Refunds will be issued within 14 days of receiving the returned goods.
4. Return Conditions
Unless faulty, returned items must:
- Be returned within the applicable return period
- Be securely packaged
- Include original packaging where possible
- Not be damaged due to improper handling
For hygiene and safety reasons, we reserve the right to refuse returns of consumable products that have been opened, unless they are faulty.
5. Return Shipping Costs
The customer is responsible for return shipping costs unless:
- The item is faulty
- The item was sent in error
We recommend using a tracked delivery service. We are not responsible for returns lost in transit.
Return shipping fees are non-refundable.
6. Faulty, Damaged or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
You must notify us within 48 hours of delivery by emailing hello@only-spores.co.uk.
We may request:
- Photographic evidence
- Return of the item
Where confirmed, we will offer:
- Replacement
- Refund
- Store credit
At our discretion and in accordance with UK law.
In these cases, we will cover reasonable return shipping costs.
7. Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
We reserve the right to deduct from the refund any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
8. Non-Refundable Items
The following items are generally non-refundable unless faulty:
- Opened consumable CBD products
- Products with broken tamper seals
- Items returned outside the return period
- Gift cards or promotional vouchers
9. Exchanges
We do not automatically offer exchanges. If you wish to exchange a product, please return the original item and place a new order.
10. Refusal of Returns
We reserve the right to refuse a refund if:
- The return does not comply with this policy
- The item shows signs of misuse or excessive handling
- The return period has expired
11. How to Start a Return
To initiate a return, please email:
Include:
- Your full name
- Order number
- Product(s) being returned
- Reason for return
We will provide return instructions.
12. Governing Law
This policy is governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.